Shipping Policy

WHERE DOES GREATNESSENYU SHIP FROM?

GreatnessEnyu ships from Ypsilanti, MI.

WHEN WILL MY ORDER SHIP?

Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Washington’s Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

GreatnessEnyu cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc...

DOMESTIC SHIPPING INFORMATION

We currently ship via USPS and UPS Ground. Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification. 

INTERNATIONAL SHIPPING INFORMATION

We currently offer USPS and UPS as a method of shipment. Delivery times can very but are usually 7-15 business days but can be delayed in customs. Total shipping costs is calculated by the size and weight of your package. To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We or USPS may try to contact you in regards to your order/delivery. Duties/Taxes/Customs fees are NOT included in the shipping fees. GreatnessEnyu is not responsible for any duty or custom fees which may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives.

DOES GREATNESSENYU SHIP TO P.O. BOXES?

We do not deliver to P.O. boxes for security purposes.

HOW CAN I TRACK MY ORDER?

Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking information to be updated.  

WHAT IS GREATNESSENYU RETURN POLICY?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Free returns are honored on orders of $55 and greater. Please return all parcels by registered mail to 4077 Carpenter Rd. #206 Ypsilanti, MI 48197. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. GreatnessEnyu is not financially responsible for shipping charges on returns under $55. Please contact customer service support@greatnessenyu.com to receive return information.

Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities.

For further information regarding our return, refund and exchange policy please visit: https://greatnessenyu.com/pages/refund-policy

Any sale or discounted items are final sale and not eligible for return.

PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

MY PRODUCT IS DEFECTED. WHAT CAN I DO?

If you believe your item is defected, please email us at support@greatnessenyu.com with photos and explaining the defect within 14 days. We will deem the product defect at our discretion. If the product has been misused or care instructions have not been followed then product will not be eligible to claim as defected.

WHEN CAN I EXPECT A REFUND?

We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.